MINGLE CITIES
Refund and cancellation policy
What happens if you cannot come, or if we cannot host.
Each event sets its own policy
Every ticketed Mingle event carries its own cancellation and refund policy, written by the organiser. That policy is shown to you at checkout and you agree to it before you pay.
The policy you agreed to is recorded with your order at the moment of purchase. If the organiser changes the policy for future buyers afterwards, the one you agreed to is the one that applies to you.
Common policies
Refundable until a stated deadline — you may request a refund up to the date and time shown on the event.
Non-refundable — the ticket cannot be refunded, though it may be transferable if the event allows it.
Some events set their own terms in their own words. Whatever it says is what applies.
If we cancel
If Mingle Cities cancels an event outright, you are refunded in full regardless of the event policy.
If an event is postponed, your ticket moves to the new date. If you cannot make the new date, contact us.
Mingle+ membership
Mingle+ renews automatically until you cancel it. Cancelling stops the next renewal and you keep every membership benefit through the period you have already paid for.
Membership fees for a period that has already started are not refunded, because the benefits for that period have been available throughout it.
You can cancel at any time from the Mingle+ page in the app.
Merchandise
Items collected in person are available at the event stated on the item. Items we post are sent to the address given at checkout.
How to ask
Email hello@minglecities.com with the event name and the email address you used at checkout. Refunds are returned to the original payment method.